Returns

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  1. Does Astro Wholesale accept returns? Yes, Astro Wholesale accepts returns within 30 days of purchase, unless otherwise stated on the product listing. We want to ensure your satisfaction with every purchase, so we strive to make our return policy as clear and straightforward as possible. However, there are some exceptions to our ...
  2. How do I request a new return? If you need to return an order for any reason, Astro Wholesale makes the process simple and straightforward. Follow these steps to request a return: Log into Your Account: Access your account dashboard or the Planetary Portal. Navigate to Returns & Resolutions: Click on the ...
  3. Do I have to have an RMA number to return an order? Yes, all returns require a Return Merchandise Authorization (RMA) number. It is essential to obtain an RMA number before sending back your order. Without an RMA number, there is a risk that your return might be sent to the wrong warehouse location or that the warehouse could lose track of the ...
  4. How long do I have to return an order? At Astro Wholesale, you must initiate all return requests within 30 days of purchase. This 30-day window ensures that any issues with your order are addressed promptly. To start the return process, simply log into your account and follow the steps to request a Return Merchandise Authorization ...
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