Our support team is available Monday through Friday and is committed to providing timely responses to your inquiries. Typically, you can expect to receive a reply within an hour or two during business hours. However, please note that during busy seasons, response times may be longer. We strive ...
No matter how you placed your order with Astro Wholesale, you can easily manage and cancel your orders through our Planetary Portal. To cancel an order, follow these steps:
Log into the Planetary Portal: Access your account on the Planetary Portal where you can manage all your orders in ...
At Astro Wholesale, we strive to process and ship your orders as quickly as possible. While the majority of our orders are shipped on the same day they are placed, some products may require an additional day or two for handling. The specific handling time for each product will be clearly stated ...
At Astro Wholesale, we are pleased to offer free shipping on all products listed on our website. This means that the price you see is the price you pay, with no hidden fees or additional shipping costs. We believe in providing transparent pricing and exceptional value to our customers, making ...
Yes, Astro Wholesale provides tracking numbers for every shipment. Once your order is processed and shipped, you will receive a tracking number that allows you to monitor the progress of your delivery in real-time. This tracking number will be sent to you via email and will also be available in ...
At Astro Wholesale, we utilize a wide variety of carriers to ensure your orders are delivered efficiently and reliably. Our most commonly used carriers include UPS, FedEx, and USPS. These trusted carriers are chosen for their proven track record of delivering packages safely and on time. ...
Yes, Astro Wholesale accepts returns within 30 days of purchase, unless otherwise stated on the product listing. We want to ensure your satisfaction with every purchase, so we strive to make our return policy as clear and straightforward as possible.
However, there are some exceptions to our ...
If you need to return an order for any reason, Astro Wholesale makes the process simple and straightforward. Follow these steps to request a return:
Log into Your Account: Access your account dashboard or the Planetary Portal.
Navigate to Returns & Resolutions: Click on the ...
Yes, all returns require a Return Merchandise Authorization (RMA) number. It is essential to obtain an RMA number before sending back your order. Without an RMA number, there is a risk that your return might be sent to the wrong warehouse location or that the warehouse could lose track of the ...
At Astro Wholesale, you must initiate all return requests within 30 days of purchase. This 30-day window ensures that any issues with your order are addressed promptly. To start the return process, simply log into your account and follow the steps to request a Return Merchandise Authorization ...
