Articles by tag "RMA number"

1. How do I request a new return?
   If you need to return an order for any reason, Astro Wholesale makes the process simple and straightforward. Follow these steps to request a return: Log into Your Account: Access your account dashboard or the Planetary Portal. Navigate to Returns & Resolutions: Click on the ...
2. Do I have to have an RMA number to return an order?
   Yes, all returns require a Return Merchandise Authorization (RMA) number. It is essential to obtain an RMA number before sending back your order. Without an RMA number, there is a risk that your return might be sent to the wrong warehouse location or that the warehouse could lose track of the ...
3. How long do I have to return an order?
   At Astro Wholesale, you must initiate all return requests within 30 days of purchase. This 30-day window ensures that any issues with your order are addressed promptly. To start the return process, simply log into your account and follow the steps to request a Return Merchandise Authorization ...